I got totally screwed by these assholes! Not being technically savvy I had purchased a brand new computer from the Future Shop and within the first day or two of getting it up and running I received a call informing me that I must purchase this tech support program from IYOGI or my system will not work properly and they are the Technical Support Group for Microsoft. I got suckered into purchasing a year subscription because I had a new computer and sure as hell don't want to have any issues with it and being told that if I didn't have this tech support program my computer would not accept all of the new applications associated with Windows 10 that was coming out. I tried to contact Microsoft Canada through several different offices with no luck getting hold of anyone to hear my concerns!!!! Anytime I had an issue and contacted this IYOGI a rep would come on the phone and you could barely understand a single word because they were all Pakistani with very strong accents. Almost every time I had to request a supervisor or head manager because any time they attempted to fix an issue they screwed up my computer even worse, Thus again try to contact Microsoft to get some type of reason or answer and again nobody would get back to me ( Not Impressed with Microsoft either ) I let the 1 year subscription run it's course and they started calling 2 months before it ran through the 1 year to get me to sign up for another term and I started swearing at them each and every time they called telling them to go F- Themselves over and over and yet they still called on a daily basis at first and after months of this I contacted my telephone service provider to have the number blocked, They just called from another number so I just got as rude as I could possibly be, insulting them and finally only a couple months ago did this Bull Shit from IYOGI stop. I have attempted to inform as many individuals as possible as to this IYOGI CRAP!!! I have been in contact with Visa and they are sending me the list of companies and payments made through Snail mail as it does not appear on the billing as IYOGI. I how ever had printed off an emailed receipt and have it here buried amongst the paper work and will be forwarding this back to Visa for a total refund.