Hello1 They use fraudulant popups to scare their victims into calling, they display "errors and warnings" in Event Viewer that do not mean anything at all is wrong with the device, they are perfectly normal. They use Command prompt (tree & netstat command) to show "hacking activity" when in actuality command prompt cannot show any signs of hacking, they also claim stopped services are abnormal, when in fact they are perfectly normal, services should only be listed as running when a program or task is actively using them. Lastly, when I refused to pay after they remotely connected to my device they ran syskey, which, if it were my actual device, would've forced me to lose all my files and have to reinstall Windows. My assumption, based on your phrasing and usage of words, you are Indian, I would even venture as far as to say that you are either Akshey, or an employee of the company.
By the looks of it you are either an employee, or owner of this company trying to defend your scam, if this isn't the case give me a call and we can discuss this in detail +1-347-705-7613