Finally got off the line. Unless they call me back in the next hour or so, I think I am done with them.
Here is what happened:
1)They presented case, checked my address/SSN/bday/phone number. They all matched to the same state, so I passed.
2) I drove to bank, 1 hr away.
3) Argued a bit for 20min about properly pursuing proper protocols.
4) Told them I forgot my debit card, so I have to drive 1hr back home.
5)Drove home and then to bank, 2hrs.
6)Argued a bit after reaching bank, again.
7)Got the cash and started drive to Target, which of course, was 1hr45min away from the bank.
8)Call dropped only 30min from Target. Man, I was so close to securing my funds. I guess the professionals aren't what they used to be.
I recorded it all, but its not too interesting except for the minor arguing.