Flinty94 I have read all of these complaints and again, they are customer complaints. There are over 1,000 of them. We have traveled over 65k customers, and we cannot make everyone happy. I was just on the phone with a potential guest this morning and I ended the call because, even though she was interested, she wasn't able to understand the promotion. She just wasn't listening to the details. I see a complaint where a guest was unhappy because THEY allowed their vacation to expire and they had to pay a fee to extend it. There was some miscommunication about the rates, they were dissatisfied. That happens! Where's the scam? I've worked customer service my entire career handling customer complaints and I will tell you, 50% of the complaints are legitimate, 50% are customers who want something for nothing. I'm sorry, it's a part of the business, and it's something we would like to navigate independently.