Shane7x I hope you have not called this number as it is a scam, all of us on this website mess with scumbag scammers like this all the time and we can all confirm this is fake. If you have already called them and paid them i strongly suggest re-installing Windows on your computer, changing your banking information like card details, online banking passwords etc... and also changing every password that you can think of. If you did let them connect into your computer everything they showed you is normal errors and warning that should be in a normal Windows machine or they typed something into a box to make it seem like you have a virus. Microsoft will never put a popup like that onto a computer and if you ever get one again, turn your computer off immediately and do not call the number! Also, warn your family/friends of this scam. Another way to tell is if they have an Indian accent with a white stereo-typical name like Adam, Steve, Michael etc... Another warning is that Microsoft will never call you and say you have a problem with your computer so if you receive a call from someone claiming to be from Microsoft, Apple or any tech support company saying you a have a problem with a device just hang up the call and block them. If you need anymore help or have any questions feel free to ask.