First tried teamviewer... Tried to download the official TV to switch sides and Syskey them but they had incompatible version. They installed LogMeInRescue and then after they were connected installed Ammyy Admin. Went right to systeminfo in my baited CMD. They saw it was a VM and immediately demanded multiple times for a credit card. They told me to hang up several times instead of hanging up themselves. Had an interesting chat with the guy afterwords saying my VM was flawless. Otherwise there was a lady guiding me through the process when she wasn't even controlling my PC. They never diagnosed my problem. Don't know much more.